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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kyle Muenks

Kyle Muenks

October 7, 2025

5  out of  5
rating by Kyle Muenks
"I recently stopped in and had Tyler quote me auto insurance. Switching was going to save me a significant amount so I had him quote my home also. Which he saved me on that as well with more coverage. Would definitely recommend stopping in and seeing if they can help you save as well. Thanks again."
We responded:
"Thank you so much, Kyle! We’re thrilled to hear Tyler was able to help you save on both your auto and home insurance while increasing your coverage. We truly appreciate your recommendation and are so glad you stopped in!"
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Donna Haslag

September 18, 2025

5  out of  5
rating by Donna Haslag
"I called Tyler Kaiser at State Farm told him what was going on with my insurance, within a weeks' time this guy had it all taken care of, I been working for month and could not get it resolved. I highly recommend Tyler to anyone that needs something done fast, I can't thank him enough for what his done !"
We responded:
"Thank you so much for sharing your experience, Donna! We’re thrilled to hear Tyler was able to step in and get everything resolved quickly for you. Your recommendation means a lot, and we’re grateful you chose our office for your insurance needs. We’ll be here anytime you need us!"
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Jane Klemp

September 11, 2025

1  out of  5
rating by Jane Klemp
"I have not had a good experience with this office. I was quoted one price which increased by a significant amount by the time an email quote was sent moments later. no explanation other than it is what it is. VERY poor customer service. I DO NOT recommend doing business with this office"
We responded:
"Hi Jane, I’m sorry to hear about your frustration with the quoting process. Some pricing factors are determined at the State Farm corporate level and are unfortunately outside of our control here at the local office. That said, we always want to make sure you feel heard and supported. Please feel free to give us a call directly — we’d be glad to go over your quote in detail and answer any questions you may have."
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Zackery Greening

August 28, 2025

5  out of  5
rating by Zackery Greening
"With this being my first time handling auto insurance my self Tyler Kaiser made it the most simple thing ever, from start to finish it only took about 15 minutes of talking and set up before my plan was decided. Even better it was around $100 than other places quoted me. If you smart you'd choose to work with Randy and Tyler and have the best agents in Missouri"
We responded:
"Thank you for your kind words, Zackery! We’re thrilled to hear that Tyler was able to make your first auto insurance experience simple and quick, and that you were able to save money. Your recommendation means a lot, and we’re grateful to have you as part of our State Farm family!"
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Elizabeth Ridgway

July 30, 2025

5  out of  5
rating by Elizabeth Ridgway
"I’ve had insurance through this office for years. Any time I call or go in, Chris has been so kind and helpful. He makes dealing with insurance a pleasure!"
We responded:
"Thank you so much, Elizabeth! We’re delighted to hear that Chris has made your insurance experience a pleasure over the years. We truly appreciate your loyalty and kind words!"
Profile photo of Bob Nilges

Bob Nilges

February 18, 2025

5  out of  5
rating by Bob Nilges
"My wife and I shifted our home owners and auto insurance to Randy. Home owners premium was cut in half, auto we saved $70/month. Travis, the Office Manager, was excellent in every way! Knowledgeable, sharp, quick, friendly and professional. They had our new coverage implemented within a few minutes. Wish I would have found them sooner! I highly recommend them!"
Profile photo of Ryan Veasman

Ryan Veasman

February 18, 2025

1  out of  5
rating by Ryan Veasman
"Zero stars. This office has cost me a lot of money for mistakes where they admit fault. Take your Business absolutely anywhere else."
We responded:
"Ryan, thank you for your feedback. Please let us know if there is anything we can do to help in the future. – Randy "
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Rebekah Davis

May 31, 2024

5  out of  5
rating by Rebekah Davis
"The entire team does a wonderful job. They really go above and beyond, friendly, patient and personable. If looking for an agent in Jefferson City or surrounding communities- I wouldn’t hesitate to choose this team. Their expertise reflects in all their work. Creating happy clientele for years to come. Thank you for all your hard work!"
We responded:
"Thank you for recognizing our Randy Kaiser State Farm Agent team's hard work and dedication! We're thrilled to hear that you think our service is friendly, patient, and personable. Your recommendation means a lot to us, and we're committed to continuing to provide great service for Jefferson City and its surrounding communities! -Randy"
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Mica Baldwin

May 2, 2024

5  out of  5
rating by Mica Baldwin
"Andrea & Travis, We want to thank you both so much for helping us through our recent Home Claim. You helped us understand the process and took time to explain everything to us. We feel this process went very smoothly. Sincerely, Mica & Rusty Baldwin"
We responded:
"Mica & Rusty, we're grateful for your kind words and happy to hear that Andrea and Travis were able to help you effectively through your home insurance process. It's our goal to make such experiences as smooth and understandable as possible. Thank you for your feedback and support, and please don't hesitate to reach out if you need further assistance! -Randy"
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Emily Malone

February 23, 2024

5  out of  5
rating by Emily Malone
"I worked with Travis to get my life insurance set up and he was great! Super great company that makes sure you understand everything and feel comfortable!"
We responded:
"Emily M: Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Travis provided you with exceptional service and made the process of setting up your life insurance smooth and comfortable. Thank you again for choosing us for your life insurance needs. We look forward to continuing to serve you. -Randy"
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Kris Williams

March 21, 2023

5  out of  5
rating by Kris Williams
"Randy and his office staff have always been super kind and helpful any time I reach out. Travis was particularly helpful in sorting out my life insurance policies and choosing an option that works best for me and my family. He was knowledgeable and prompt in his communication/follow up. Would definitely recommend!"
Profile photo of P Blackwell

P Blackwell

February 9, 2023

5  out of  5
rating by P Blackwell
"The service that we have received from Travis Malone has been excellent. He always takes care of our needs for our autos and life insurance."
We responded:
"Thanks for the review. I am glad we are able to make your experience with your auto and life insurance easy. My office is grateful for your business."
Profile photo of Keith Reed

Keith Reed

February 7, 2023

5  out of  5
rating by Keith Reed
"Travis Malone Is Amazing. One of the best insurance experiences with top notch customer service. Travis will go above and beyond to help with any issue or question you have about your policy. We are delighted and Blessed to have Travis as an agent and a Great friend."
We responded:
"Thanks for the review, Keith! I am glad we were able to make assisting you with your insurance needs such a positive experience. We are also delighted to have Travis apart of the team!"
Profile photo of Elizabeth Weider

Elizabeth Weider

February 1, 2022

5  out of  5
rating by Elizabeth Weider
"After moving back to Missouri from the east coast, I contacted this office to set up insurance here and get all my business in order- in these last few months, Michael at Randy Kaiser’s office has been a huge help to me. From quick responses to easy solutions I had no idea about, Michael is a joy to work with and will definitely take great care of all your insurance needs."
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Roxie Ferrin

January 24, 2022

5  out of  5
rating by Roxie Ferrin
"THE best group!!!!"
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Stacy Perry

March 10, 2021

5  out of  5
rating by Stacy Perry
"I know that if I ever have an issue or need anything, they always are very attentive to my needs, and never make me feel like it's a bother. They go above and beyond for my family and I know they would yours too!"
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Jessica Faulkner

March 10, 2021

5  out of  5
rating by Jessica Faulkner
"Randy and his staff are some of the most helpful, knowledgeable, and friendly people I’ve ever encountered! I HIGHLY recommend his office!!"
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Lisa Dillingham

March 10, 2021

5  out of  5
rating by Lisa Dillingham
"I absolutely LOVE my insurance man! Not only does he provide us with any and all information and products we need, his staff is always so friendly and helpful as well. I have never had a bad experience when I call in and he always gets back to us on time or before the time he told us. I tell everyone about him as he'll get ALL our business for what we need now and in the future!!"
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Janie Bratcher

June 6, 2020

5  out of  5
rating by Janie Bratcher
"Great insurance company 👍"
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Maurice Austell

September 3, 2019

5  out of  5
rating by Maurice Austell
"Always kind always friendly very knowledgeable and makes sure that you are taken care of."
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Tasha Arlen

July 31, 2019

5  out of  5
rating by Tasha Arlen
"Friendly staff"
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Steven Campbell

May 7, 2019

5  out of  5
rating by Steven Campbell
"They're great"
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Saus

May 6, 2019

5  out of  5
rating by Saus
"Nice people"
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Jazz Youngblood

May 3, 2019

5  out of  5
rating by Jazz Youngblood
"Answered all of my questions I had for a class assignment on properties in the area and costs!"
Profile photo of Matthew Kaiser

Matthew Kaiser

April 30, 2019

5  out of  5
rating by Matthew Kaiser
"The employees were helpful and knowledgeable. The building was easy to find and there's no better service than what Randy provides."