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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alivia Forck

June 9, 2026

5  out of  5
rating by Alivia Forck
"Tyler made the process extremely easy for me! Very kind and patient, answered all of my questions thoroughly! Great service?"
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Sheldon Russell

May 6, 2026

5  out of  5
rating by Sheldon Russell
"I recently quoted insurance for my truck with Krystle. She was really nice and helpful. She went into detail on all my options and pricing to save money and she was really easy to work with."
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Hailey McKenzie

May 6, 2026

5  out of  5
rating by Hailey McKenzie
"I quoted car insurance through State Farm and Krystle was amazing. She was very kind and went above and beyond in efforts to try and save me money! She made the process super easy and made sure I knew of all options."
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Brad Mitchell

May 6, 2026

5  out of  5
rating by Brad Mitchell
"Krystle was a breeze to with worth and even saved me on the home/auto."
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Jennifer Eaton

April 20, 2026

5  out of  5
rating by Jennifer Eaton
"I have maintained my coverage with State Farm for many years, a relationship that began as a family tradition following my mother’s long-standing loyalty to the agency. Recently, I contacted them to secure a quote for my organization's new lease vehicle, and Krystle McKenzie provided exceptional service.
Krystle was the epitome of professionalism—she was efficient, polite, and thorough in presenting various quotes for various vehicles, for our consideration. Despite her impressive turnaround time, she remained remarkably attentive, ensuring all my questions were addressed without ever making the process feel rushed. It is rare to encounter such a high level of dedicated personal service in today’s market. I just love the home town vibe! Thank you."
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Ronnie Hux

March 19, 2026

5  out of  5
rating by Ronnie Hux
"Did what they said and krystle was a Jimmy to talk to no effort affordable service. Just when I needed something to go my way thanks a ton."
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Krystle

March 18, 2026

5  out of  5
rating by Krystle
"I had a claim recently due to septic backing up after the line froze and broke. Randy and his staff were great at walking me through the process since I had never dealt with a claim before. Very knowledgeable and kind through the entire process! Highly recommend this team!"
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Derek Stone

March 10, 2026

5  out of  5
rating by Derek Stone
"I called Krystle McKenzie to get a quote on my auto insurance and she was very professional and helpful. She ended up saving me quite a bit of money and made the whole process easy. It was a great experience and I would highly recommend working with Krystle"
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Kyle Muenks

October 7, 2025

5  out of  5
rating by Kyle Muenks
"I recently stopped in and had Tyler quote me auto insurance. Switching was going to save me a significant amount so I had him quote my home also. Which he saved me on that as well with more coverage. Would definitely recommend stopping in and seeing if they can help you save as well. Thanks again."
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Donna Haslag

September 18, 2025

5  out of  5
rating by Donna Haslag
"I called Tyler Kaiser at State Farm told him what was going on with my insurance, within a weeks' time this guy had it all taken care of, I been working for month and could not get it resolved.
I highly recommend Tyler to anyone that needs something done fast, I can't thank him enough for what his done !"
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Jane Klemp

September 11, 2025

1  out of  5
rating by Jane Klemp
"I have not had a good experience with this office. I was quoted one price which increased by a significant amount by the time an email quote was sent moments later. no explanation other than it is what it is. VERY poor customer service. I DO NOT recommend doing business with this office"
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Zackery Greening

August 28, 2025

5  out of  5
rating by Zackery Greening
"With this being my first time handling auto insurance my self Tyler Kaiser made it the most simple thing ever, from start to finish it only took about 15 minutes of talking and set up before my plan was decided. Even better it was around $100 than other places quoted me. If you smart you'd choose to work with Randy and Tyler and have the best agents in Missouri"
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Elizabeth Ridgway

July 30, 2025

5  out of  5
rating by Elizabeth Ridgway
"I’ve had insurance through this office for years. Any time I call or go in, Chris has been so kind and helpful. He makes dealing with insurance a pleasure!"
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Bob Nilges

February 18, 2025

5  out of  5
rating by Bob Nilges
"My wife and I shifted our home owners and auto insurance to Randy. Home owners premium was cut in half, auto we saved $70/month. Travis, the Office Manager, was excellent in every way! Knowledgeable, sharp, quick, friendly and professional. They had our new coverage implemented within a few minutes. Wish I would have found them sooner! I highly recommend them!"
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Ryan Veasman

February 18, 2025

1  out of  5
rating by Ryan Veasman
"Zero stars.
This office has cost me a lot of money for mistakes where they admit fault. Take your Business absolutely anywhere else."
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Rebekah Davis

May 31, 2024

5  out of  5
rating by Rebekah Davis
"The entire team does a wonderful job. They really go above and beyond, friendly, patient and personable.

If looking for an agent in Jefferson City or surrounding communities- I wouldn’t hesitate to choose this team. Their expertise reflects in all their work. Creating happy clientele for years to come.

Thank you for all your hard work!"
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Mica Baldwin

May 2, 2024

5  out of  5
rating by Mica Baldwin
"Andrea & Travis,

We want to thank you both so much for helping us through our recent Home Claim. You helped us understand the process and took time to explain everything to us. We feel this process went very smoothly.

Sincerely,
Mica & Rusty Baldwin"
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Emily Malone

February 23, 2024

5  out of  5
rating by Emily Malone
"I worked with Travis to get my life insurance set up and he was great! Super great company that makes sure you understand everything and feel comfortable!"
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Kris Williams

March 21, 2023

5  out of  5
rating by Kris Williams
"Randy and his office staff have always been super kind and helpful any time I reach out. Travis was particularly helpful in sorting out my life insurance policies and choosing an option that works best for me and my family. He was knowledgeable and prompt in his communication/follow up. Would definitely recommend!"
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P Blackwell

February 9, 2023

5  out of  5
rating by P Blackwell
"The service that we have received from Travis Malone has been excellent. He always takes care of our needs for our autos and life insurance."
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Keith Reed

February 7, 2023

5  out of  5
rating by Keith Reed
"Travis Malone Is Amazing. One of the best insurance experiences with top notch customer service. Travis will go above and beyond to help with any issue or question you have about your policy. We are delighted and Blessed to have Travis as an agent and a Great friend."
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Elizabeth Weider

February 1, 2022

5  out of  5
rating by Elizabeth Weider
"After moving back to Missouri from the east coast, I contacted this office to set up insurance here and get all my business in order- in these last few months, Michael at Randy Kaiser’s office has been a huge help to me. From quick responses to easy solutions I had no idea about, Michael is a joy to work with and will definitely take great care of all your insurance needs."
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Roxie Ferrin

January 24, 2022

5  out of  5
rating by Roxie Ferrin
"THE best group!!!!"
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Stacy Perry

March 10, 2021

5  out of  5
rating by Stacy Perry
"I know that if I ever have an issue or need anything, they always are very attentive to my needs, and never make me feel like it's a bother. They go above and beyond for my family and I know they would yours too!"
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Jessica Faulkner

March 10, 2021

5  out of  5
rating by Jessica Faulkner
"Randy and his staff are some of the most helpful, knowledgeable, and friendly people I’ve ever encountered! I HIGHLY recommend his office!!"